Jerry Meekins, 76, of Clearwater, Fla. bought a Spirit Airlines ticket last month to visit his daughter in Atlantic City before she had surgery. Meeks then discovered he has terminal esophageal cancer which has rendered his immune system too ravaged for travel. He asked Spirit if he could get a refund because he knew he would never be able to use the ticket. He received an emphatic “no”. He then asked if his daughter could use the ticket to visit him in Clearwater. That provoked a more emphatic “no” as well as a public lecture from Spirit on how important it is for the company to maintain consistency on it’s ‘no refund’ policy.
Meeks describes his predicament to Fox & Friends:
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"Spirit Airlines Leaves Customer Dispirited"